Workflow optimization is the winning strategy in the eCommerce battle
As businesses increasingly engage their audience online, the need to enhance the customer experience has become desperate. Given the cut-throat competition in the eCommerce industry, managing to stay ahead in terms of workflow, technology, and security is crucial for business success. Often eCommerce businesses face challenges in optimizing their workflow, addressing operational deficiencies, and controlling costs. Bottlenecks in their workflow not only impact their productivity, but also the customer experience.
KGiS ensures eCommerce businesses gain better control over their workflow and level up their performance through customized BPCM services. We increase your efficiency by deploying automation for mundane tasks, securing your data, and ensuring smooth vendor onboarding, inventory and order management, and purchase orders. We also help you in training your people to effectively manage the processes and contribute to unlocking the full potential of your organization.

Enhanced customer experience

Greater visibility over business processes

Simplified management of orders

Accurate insights gained from real-time data

Efficient management of inventory, supply chain, and delivery

Increased reliability with vendors and suppliers

Better regulatory compliance and quality control


BPCM Services for E-commerce

Customer support center

Customer Support

A dedicated service to troubleshoot issues related to products and services effectively and drive customer satisfaction.
Sales support services - up-selling and cross-selling of products and services

Sales Support

An exclusive service to help organizations efficiently interact with the prospects, follow up, and successfully close the deals.

Tech Support

Helpdesk-based assistance to respond to the technical issues in products and services and enhance the customers’ experience.
HR and Talent services

HR & Talent Services

Scale your business growth by leveraging the power of human potential.
Finance and Accounting services

Finance & Accounting Services

A better way to streamline your finances is to team up with a strategic partner.

Driven by purpose, not by numbers.

20 years of stable industry presence

Abundant skilled workforce ready to be deployed

State-of-the-art Infrastructure and Technologies

Ready-to-occupy, plug-and-play infrastructure at lower set-up costs

Professional and qualified workforce

24×7 Consistent service during business hours and after-hours

Seamless services from near-shore and offshore locations

Enhanced security tools, policies, and facilities for data security

Average engagement time with clients is 7 years


Finding it difficult to manage your eCommerce business? We can help you.