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With industry experience spanning more than two decades, KGiS brings effective strategies and resources to help organizations address and troubleshoot issues related to their products and services. We enable a seamless customer experience by offering customer support services across various channels, from near-shore and offshore locations.
With an effective and efficient Workforce Management System, we help you overcome call abandonment rates and achieve 100% response. Also, we train and deploy highly-qualified professionals to achieve First Call Resolution in troubleshooting the issues. Our vast experience and profound expertise in resolving customer issues not only ensure a seamless customer experience but also promises brand loyalty and assured returns.
Outcomes
Deliver service consistently 24×7
Capable of responding to >1mn calls/month
Boost your performance and reliability
Improve First Call Resolution by 25%
Achieve 100% responses to all customer queries
Increase your brand loyalty by enhancing your CX.
CLIENT STORIES
Brands Trust Us
CUSTOMER SUPPORT
Canadian telecom provider improves customer satisfaction leveraging KGiS Contact Center Services
SALES SUPPORT
US home security and identity protection provider increases sales conversions by 40%
SALES SUPPORT
KGiS improves sales conversions for leading American customer acquisition companies for telephone voice, data communications and home services
TECH SUPPORT
World’s leading automotive and engineering company improves first call resolution, resolves 87% of the dealer tickets in L1 support
CHAT SUPPORT
American golf simulation company increases profitability through live chat for customer service, sales and tech support
MOVING SERVICES
Transforming Moving Experiences with Exceptional Customer Service
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